Track your package
This privacy policy aims to give you information on how Die-Pat Divisions Limited collects and processes your personal data and how we comply with European Union data protection requirements.
It is important that you read this privacy policy together with any other privacy policy or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. By consenting to this privacy policy you are giving us permission to process your personal data specifically for the purposes identified.
Die-Pat Divisions Limited is the controller and responsible for your personal data (collectively referred to as [“Die-Pat”], “we”, “us” or “our” in this privacy policy).
We have appointed a data privacy manager who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, please contact the data privacy manager using the details set out below.
Name: Louise Brander and Louise Anderson
Email address: gdpr@die-pat.co.uk
Postal address: The Die-Pat Centre, Broadmarch, Daventry, NN11 4HE
This version was last updated on 18.05.2018.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity.
We do not collect any Special Categories of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data).
We do not collect any information about criminal convictions and offences or personal data relating to children.
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
We use different methods to collect data from and about you including through
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time.
We have set out in the table on the following page, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data.
Purpose/Activity | Type of data | Lawful basis for processing including basis of legitimate interest |
To register you as a new customer |
| Performance of a contract with you |
To process and deliver your order including: |
| (a) Performance of a contract with you (b) Necessary for our legitimate interests (to recover debts due to us) |
To manage our relationship with you which will include: | Identity Contact Profile MarketingandCommunications | Performanceofacontractwithyou Necessarytocomplywithalegalobligation Necessaryforourlegitimateinterests(tokeep ourrecordsupdatedandtostudyhowcustomers use our products/services) |
Toenableyoutopartakeinaprize draw, competition or complete asurvey | Identity Contact Profile Usage MarketingandCommunications | Performanceofacontractwithyou Necessary for our legitimate interests (to studyhowcustomersuseourproducts/services, to develop them and grow our business) |
Toadministerandprotectourbusiness | Identity Contact Technical | Necessary for our legitimate interests (for runningourbusiness,provisionofadministration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) Necessarytocomplywithalegalobligation |
Todeliverrelevantwebsitecontent and advertisements to you and measure or understand the effectiveness of the advertising we serve to you | Identity Contact Profile Usage MarketingandCommunications Technical | Necessaryforourlegitimateinterests(tostudy how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy) |
Tousedataanalyticstoimproveour website, products/services, marketing, customer relationships and experiences | Technical Usage | Necessary for our legitimate interests (to define typesofcustomersforourproductsandservices, to keep our website updated and relevant, to develop our business and to inform our marketingstrategy) |
To make suggestions and recommendations to you about goodsorservicesthatmaybeof interest to you | Identity Contact Technical Usage Profile | Necessaryforourlegitimateinterests(todevelop our products/services and grow our business) |